Attention to Detail

Attention to Detail

Without attention to detail, success in the corporate arena is unlikely. Everyone can improve their attention to detail skills. The brain is an amazing organ. It functions much like a muscle. When a person exercises a muscle, the muscle becomes stronger and toned. Just like a muscle gets stronger with a workout, people can exercise their brains and improve attention to detail. Ultimately, the key to quality in every aspect of our lives is doing little things correctly — all the time, every time, — so that each action produces a quality result. Behavioural Indicators of Attention to Detail...

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Assertive Interpersonal Skills

Assertive Interpersonal Skills

Achieving successful human relations is one of the major challenges that we face in our professional and personal lives. Attending this course will teach you to: Say “No” without feeling guilty Handle conflict in a way that results in an amicable resolution Command the respect and cooperation of others Audience Managers, Sales Staff, Customer Care Representatives and any individuals within the organisation who may require assertiveness development Course Outline Evaluate your interpersonal style in terms of Assertiveness Define the 4 Behavioural Styles: Assertive Active Aggressive Passive...

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