Project Management

Project Management

Project Leadership is an essential management skill. The traditional management structures and functional hierarchies upon which organizations were founded are being seen as less and less suitable for the fast-moving organizations of today. As organizations become more complex, project management, with its goal-centered framework and attention to detail, its mechanisms for monitoring and its focus on outcomes, offers an appealing and logical framework to enable organizations to function efficiently. Why Projects Fail: Insufficient understanding of client expectations Poor leadership and...

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Effective Credit Control

Effective Credit Control

Effective credit control is of the greatest importance to any business. This course aims to equip existing Credit Controllers to be empowered to attain maximum results in the process of Credit Control. Course Outline What is credit control? Advantages and disadvantages of credit trade Forms of credit Factors which influence credit conditions Credit collection Understanding the financial effect of credit control Credit control and the cash-flow cycle The right attitude towards credit control A credit-control policy Credit control management – everyday credit control The effect of debtors...

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Conflict Management

Conflict Management

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, poor morale and loss of productivity.  Conflict management is therefore an essential skill.  Learning outcomes On successful completion of the modules the learner should be able to do the following: Describe the main sources of conflict Describe appropriate techniques to manage conflict Implement a strategy to resolve conflict Develop the attributes of a good conflict manager Confront conflict situations assertively Deal with difficult people Deal effectively with...

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Communication Skills

Communication Skills

Without well-developed communication skills, success in interpersonal relationships is impossible.  Advanced Communication Skills aims to equip the delegate with the ability to communicate clearly, resolve conflict and reach outcomes acceptable to all.  The qualifying learner is capable of: Liaising and networking with internal and external role-players Devising and applying a strategy to establish productive relationships with colleagues Identifying and minimising personal conflict in the workplace Dealing assertively with difficult people Communicating clearly and concisely Communicating...

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Business Etiquette

Business Etiquette

During the training the delegate will be exposed to skills which will help him/ her to: Conduct himself/herself professionally at all times Understand the importance of time keeping Greet, meet and introduce people professionally in a business setting Initiate a conversation with a new business associate, make constructive small talk and then politely end the conversation Network effortlessly with colleagues and potential business contacts Treat others with respect and consideration in an open-plan working environment Conduct self positively during meetings, participate professionally and...

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