Dealing with Change

Dealing with Change

(for staff affected by change) Organisational change can take place in a variety of ways.  It may come about as a result of changes in the goals of the organisation, in its technology or in its structure.  Radical change can be an unpleasant experience for those concerned, undermining their need for security and identity.  What is needed to make the transformation less traumatic for all involved is to encourage open communication and effective planning during the change process.  Celebrating and initiating change is about taking control and associating change with gain rather than with...

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Conflict Management

Conflict Management

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, poor morale and loss of productivity.  Conflict management is therefore an essential skill.  Learning outcomes On successful completion of the modules the learner should be able to do the following: Describe the main sources of conflict Describe appropriate techniques to manage conflict Implement a strategy to resolve conflict Develop the attributes of a good conflict manager Confront conflict situations assertively Deal with difficult people Deal effectively with...

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