Supervisory Skills

Supervisory Skills

Supervisors are usually first-line managers whose major function is working with non-management employees to meet the objectives of the organization and needs of the employees. The performance of the organization ultimately depends on the quality of knowledge and skills of its managers and supervisors. For this reason it is essential that supervisors should receive adequate training in supervisory skills.  Course Content:  Functions and importance of supervision Effective leadership skills Communication skills developing listening skills understanding non-verbal communication applying...

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Project Management

Project Management

Project Leadership is an essential management skill. The traditional management structures and functional hierarchies upon which organizations were founded are being seen as less and less suitable for the fast-moving organizations of today. As organizations become more complex, project management, with its goal-centered framework and attention to detail, its mechanisms for monitoring and its focus on outcomes, offers an appealing and logical framework to enable organizations to function efficiently. Why Projects Fail: Insufficient understanding of client expectations Poor leadership and...

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Planning and Organizing

Planning and Organizing

Our workloads seem to be getting heavier. When we are at work we all feel we are ‘busy’; but what is important is to be busy ‘doing the right things efficiently and effectively’ – i.e. ‘doing the right things, right’. This two-day course is the ideal way to learn and practise the skills of good planning. The course helps delegates understand the key elements of planning and organizing, and shows how they can be readily applied to the delegates’ work environment. It will help people interested in clearly identifying and prioritising the tasks...

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Performance Management

Performance Management

Performance management is about: getting the best from people helping them achieve their potential Delivering performance through others involves recognising the value of “human capital” in order to gain competitive advantage and develop a high performance workforce. Course Outline Motivating staff How to confront poor performance Encouraging teamwork and team performance Purpose of a staff appraisal Line Managers’ responsibilities When to appraise Setting and confirming objectives How to complete the appraisal form Guidelines for a Performance and Development Discussion Coaching...

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Leadership Skills

Leadership Skills

In this course we take a look at the various competencies required in order to manage others.  Course Content:  Functions and importance of leadership Emotional Intelligence for Leaders Communication skills Managing meetings Performance management giving constructive feedback motivating staff in order to align company goals with individual goals giving performance coaching Resolving and preventing conflict Managing change Outcomes: Practical role-plays, case studies and group discussions will ensure that managers are able to: Explain the theories behind effective leadership Explain the role...

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