Supervisory Skills

Supervisory Skills

Supervisors are usually first-line managers whose major function is working with non-management employees to meet the objectives of the organization and needs of the employees. The performance of the organization ultimately depends on the quality of knowledge and skills of its managers and supervisors. For this reason it is essential that supervisors should receive adequate training in supervisory skills.  Course Content:  Functions and importance of supervision Effective leadership skills Communication skills developing listening skills understanding non-verbal communication applying...

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Stress Management

Stress Management

Learn to identify stress triggers, apply practical skills to remain stress free, manage your workload and avoid the stress of misunderstanding by using effective communication skills. Course Outline SWOT Analysis Relaxation techniques Analysis of the reasons for and causes of stress Eliminating destructive influences Managing workloads by organising and prioritising Avoid the stress of misunderstanding by using effective communication skills The importance of goal setting in order to obtain focus Problem solving Decision making Maintaining perspective Achieving a balance between social,...

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Performance Management

Performance Management

Performance management is about: getting the best from people helping them achieve their potential Delivering performance through others involves recognising the value of “human capital” in order to gain competitive advantage and develop a high performance workforce. Course Outline Motivating staff How to confront poor performance Encouraging teamwork and team performance Purpose of a staff appraisal Line Managers’ responsibilities When to appraise Setting and confirming objectives How to complete the appraisal form Guidelines for a Performance and Development Discussion Coaching...

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Business Etiquette

Business Etiquette

During the training the delegate will be exposed to skills which will help him/ her to: Conduct himself/herself professionally at all times Understand the importance of time keeping Greet, meet and introduce people professionally in a business setting Initiate a conversation with a new business associate, make constructive small talk and then politely end the conversation Network effortlessly with colleagues and potential business contacts Treat others with respect and consideration in an open-plan working environment Conduct self positively during meetings, participate professionally and...

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Bridging the Generation Gap

Bridging the Generation Gap

A challenge facing many companies today is how to overcome the generation gap in the workplace and managing generational differences that are a natural part of the cross-generational workforce.  In this seminar, participants learn interpersonal skills to overcome generational differences that can create miscommunication and conflict within the cross-generational team and the entire workplace.  Course Overview Defining the workplace generations: Traditionalists – (Silent Generation) Baby Boomers Generation Xers Generation Y or Nexters Understand how different generations define: respect...

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