Supervisory Skills

Supervisory Skills

Supervisors are usually first-line managers whose major function is working with non-management employees to meet the objectives of the organization and needs of the employees. The performance of the organization ultimately depends on the quality of knowledge and skills of its managers and supervisors. For this reason it is essential that supervisors should receive adequate training in supervisory skills.  Course Content:  Functions and importance of supervision Effective leadership skills Communication skills developing listening skills understanding non-verbal communication applying...

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Performance Management

Performance Management

Performance management is about: getting the best from people helping them achieve their potential Delivering performance through others involves recognising the value of “human capital” in order to gain competitive advantage and develop a high performance workforce. Course Outline Motivating staff How to confront poor performance Encouraging teamwork and team performance Purpose of a staff appraisal Line Managers’ responsibilities When to appraise Setting and confirming objectives How to complete the appraisal form Guidelines for a Performance and Development Discussion Coaching...

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Mentoring and Coaching

Mentoring and Coaching

Many organisations are turning to mentoring and coaching as the most effective way to make the best of their most important asset: their people. This course focuses on the practicalities of achieving success through the development of mentoring and coaching relationships.  Module 1:      The benefits of Coaching and Mentoring  Why coaching and mentoring are important skills to master Module 2:      Managerial Coaching What is “managerial coaching”? When is coaching appropriate? Why coach? Barriers and obstacles – real and perceived Some mistakes to avoid when implementing...

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Leadership Skills

Leadership Skills

In this course we take a look at the various competencies required in order to manage others.  Course Content:  Functions and importance of leadership Emotional Intelligence for Leaders Communication skills Managing meetings Performance management giving constructive feedback motivating staff in order to align company goals with individual goals giving performance coaching Resolving and preventing conflict Managing change Outcomes: Practical role-plays, case studies and group discussions will ensure that managers are able to: Explain the theories behind effective leadership Explain the role...

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