Email Etiquette

Email Etiquette

Why do you need email etiquette? A company needs to implement etiquette rules for the following three reasons: Professionalism: by using proper e-mail language your company will convey a professional image. Efficiency: e-mails that get to the point are much more effective than poorly worded emails. Protection from liability: employee awareness of e-mail risks will protect your company from costly law suits. Course Content:  Using correct grammar, spelling and punctuation Applying effective writing techniques Being correct and to the point Answering all questions, and pre-empting further...

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Conflict Management

Conflict Management

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, poor morale and loss of productivity.  Conflict management is therefore an essential skill.  Learning outcomes On successful completion of the modules the learner should be able to do the following: Describe the main sources of conflict Describe appropriate techniques to manage conflict Implement a strategy to resolve conflict Develop the attributes of a good conflict manager Confront conflict situations assertively Deal with difficult people Deal effectively with...

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Attention to Detail

Attention to Detail

Without attention to detail, success in the corporate arena is unlikely. Everyone can improve their attention to detail skills. The brain is an amazing organ. It functions much like a muscle. When a person exercises a muscle, the muscle becomes stronger and toned. Just like a muscle gets stronger with a workout, people can exercise their brains and improve attention to detail. Ultimately, the key to quality in every aspect of our lives is doing little things correctly — all the time, every time, — so that each action produces a quality result. Behavioural Indicators of Attention to Detail...

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Assertive Interpersonal Skills

Assertive Interpersonal Skills

Achieving successful human relations is one of the major challenges that we face in our professional and personal lives. Attending this course will teach you to: Say “No” without feeling guilty Handle conflict in a way that results in an amicable resolution Command the respect and cooperation of others Audience Managers, Sales Staff, Customer Care Representatives and any individuals within the organisation who may require assertiveness development Course Outline Evaluate your interpersonal style in terms of Assertiveness Define the 4 Behavioural Styles: Assertive Active Aggressive Passive...

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