Dealing with Difficult People

Dealing with Difficult People

Dealing with difficult people is one of the challenges we all face in both the work and the personal arena. Attending this course will teach you to recognize and deal with difficult behaviour, to set limits and to be proactive in resolving the conflict. Course Outline Why people are difficult: understanding difficult behaviour 8 types of difficult behaviour and how to deal with each type Taking responsibility for dealing with your difficult people Developing successful solution techniques Giving and receiving criticism Learning how to influence and persuade Managing stress and anger...

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Conflict Management

Conflict Management

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, poor morale and loss of productivity.  Conflict management is therefore an essential skill.  Learning outcomes On successful completion of the modules the learner should be able to do the following: Describe the main sources of conflict Describe appropriate techniques to manage conflict Implement a strategy to resolve conflict Develop the attributes of a good conflict manager Confront conflict situations assertively Deal with difficult people Deal effectively with...

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Communication Skills

Communication Skills

Without well-developed communication skills, success in interpersonal relationships is impossible.  Advanced Communication Skills aims to equip the delegate with the ability to communicate clearly, resolve conflict and reach outcomes acceptable to all.  The qualifying learner is capable of: Liaising and networking with internal and external role-players Devising and applying a strategy to establish productive relationships with colleagues Identifying and minimising personal conflict in the workplace Dealing assertively with difficult people Communicating clearly and concisely Communicating...

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