Negotiation Skills

Negotiation Skills

Negotiating and Influencing are everyday activities that take place in both our professional and personal lives. A negotiation takes place any time two or more people are communicating, and at least one of them has a goal in mind. As Dr Chester Karrass, a leading expert in Negotiation says, “In business, you don’t get what you deserve, you get what you negotiate.” The lack of negotiation skills results in the lack of success many people experience in getting what they want and need, both in their private lives and at work. Principled Negotiation is the process of achieving...

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Customer Service Excellence

Customer Service Excellence

CUSTOMER SERVICE OBSESSION In today’s competitive environment customer service needs to become an obsession. Learn to turn customer complaints into a strategic tool to increase business and customer satisfaction through implementing best practice strategies. Develop a customer-centric culture that will position you as the business partner of choice. Course Outline Customer retention Listening to your customer and understanding motivation Identifying customer needs and expectations Emotional intelligence The importance of product knowledge excellence Professional personal presentation...

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Business Writing Skills

Business Writing Skills

People who master the competencies of this programme will be able to construct and write clear, concise and accurate business correspondence, complying with and meeting company standards and layout formats. As writing styles and rules are constantly changing, we will update delegates on the latest standards. We will also focus on writing in a way that prompts the reader to action. Course Outline Grammar Word power E-mail etiquette Letter writing Minute taking Writing a proposal Report writing Audience Anyone who communicates in writing Objective/Outcomes  At the end of the intervention, the...

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Business Presentation Skills

Business Presentation Skills

Presenting your message with impact is an essential business skill. Yet many lack confidence in front of an audience. Business professionals without effective presentation skills may face problems in selling their message.  Presenting, in order to ensure sales or buy-in, whether to potential clients, shareholders or colleagues, requires advanced communication skills. WHY PROFESSIONAL PRESENTATION SKILLS WILL ENHANCE YOUR CAREER AND PERSONAL DEVELOPMENT Knowing your subject is not enough. The message needs to be conveyed with charisma, confidence and conviction Projecting a positive,...

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