Teamwork and Motivation

Teamwork and Motivation

The success of any team depends on how the individuals who make up the team communicate. This course could either be classroom based or be part of an out-of-office teambuilding experience. Course Outline Understanding the benefits of teamwork Valuing diversity and respecting different cultures and values Creating the right environment for teamwork to flourish Identifying characteristics of successful teams Motivating others Offering opportunities to bond Clarifying roles and expectations Clarifying and negotiating performance standards Understanding the importance of interpersonal skills,...

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Supervisory Skills

Supervisory Skills

Supervisors are usually first-line managers whose major function is working with non-management employees to meet the objectives of the organization and needs of the employees. The performance of the organization ultimately depends on the quality of knowledge and skills of its managers and supervisors. For this reason it is essential that supervisors should receive adequate training in supervisory skills.  Course Content:  Functions and importance of supervision Effective leadership skills Communication skills developing listening skills understanding non-verbal communication applying...

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Email Etiquette

Email Etiquette

Why do you need email etiquette? A company needs to implement etiquette rules for the following three reasons: Professionalism: by using proper e-mail language your company will convey a professional image. Efficiency: e-mails that get to the point are much more effective than poorly worded emails. Protection from liability: employee awareness of e-mail risks will protect your company from costly law suits. Course Content:  Using correct grammar, spelling and punctuation Applying effective writing techniques Being correct and to the point Answering all questions, and pre-empting further...

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Conflict Management

Conflict Management

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, poor morale and loss of productivity.  Conflict management is therefore an essential skill.  Learning outcomes On successful completion of the modules the learner should be able to do the following: Describe the main sources of conflict Describe appropriate techniques to manage conflict Implement a strategy to resolve conflict Develop the attributes of a good conflict manager Confront conflict situations assertively Deal with difficult people Deal effectively with...

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Communication Skills

Communication Skills

Without well-developed communication skills, success in interpersonal relationships is impossible.  Advanced Communication Skills aims to equip the delegate with the ability to communicate clearly, resolve conflict and reach outcomes acceptable to all.  The qualifying learner is capable of: Liaising and networking with internal and external role-players Devising and applying a strategy to establish productive relationships with colleagues Identifying and minimising personal conflict in the workplace Dealing assertively with difficult people Communicating clearly and concisely Communicating...

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