Assertive Interpersonal Skills

Assertive Interpersonal Skills

Achieving successful human relations is one of the major challenges that we face in our professional and personal lives. Attending this course will teach you to: Say “No” without feeling guilty Handle conflict in a way that results in an amicable resolution Command the respect and cooperation of others Audience Managers, Sales Staff, Customer Care Representatives and any individuals within the organisation who may require assertiveness development Course Outline Evaluate your interpersonal style in terms of Assertiveness Define the 4 Behavioural Styles: Assertive Active Aggressive Passive...

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