Dealing with Difficult People

Dealing with difficult people is one of the challenges we all face in both the work and the personal arena. Attending this course will teach you to recognize and deal with difficult behaviour, to set limits and to be proactive in resolving the conflict.

Course Outline

  • Why people are difficult: understanding difficult behaviour
  • 8 types of difficult behaviour and how to deal with each type
  • Taking responsibility for dealing with your difficult people
  • Developing successful solution techniques
  • Giving and receiving criticism
  • Learning how to influence and persuade
  • Managing stress and anger
  • Developing your emotional EQ and intuition in making human relationships work. Learn to read situations quickly and spot early warning signals of difficult behaviour
  • Developing strong boundaries

Objectives/Outcomes

The aim of this programme is to teach the delegate the following skills:

  • To retain dignity and control when dealing with difficult people
  • To reduce personal stress levels
  • To deal with others firmly but without causing offence
  • To achieve workable solutions that satisfy both parties
  • To enhance assertiveness skills