Conflict Management

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, poor morale and loss of productivity. 

Conflict management is therefore an essential skill. 

Learning outcomes

On successful completion of the modules the learner should be able to do the following:

  • Describe the main sources of conflict
  • Describe appropriate techniques to manage conflict
  • Implement a strategy to resolve conflict
  • Develop the attributes of a good conflict manager
  • Confront conflict situations assertively
  • Deal with difficult people
  • Deal effectively with personality clashes
  • Act as a mediator
  • Deal with conflict situations as they arise in order to prevent the conflict from escalating
  • Learn to influence and persuade
  • Deal effectively with the different personality styles: driver; analytical; amiable; expressive
  • Give and receive feedback effectively
  • Recognize the importance of understanding cultural differences and working effectively in a global environment
  • Understand how to prevent conflict through clear and effective communication