Achieving Excellence as a PA

The Executive Secretary or PA is a key player in the management team.

The Executive Secretary has an independent role and status. As the responsibilities of the Executive Secretary grow, so does the need for advanced professional skills.


By attending this empowering seminar you will learn to:

  • Contribute significantly to the management team
  • Move towards achieving your goals
  • Communicate clearly and assertively
  • Be proactive
  • Reduce stress
  • Manage projects effectively

Course Outline

  • Examining the role of the Executive Secretary in the workplace today and achieving service excellence
  • Projecting a professional business image through professional grooming, handling telephone calls effectively and promoting the vision of the company
  • Being proactive and taking responsibility
  • Dealing with more than one boss
  • Spending time efficiently by developing planning skills
  • Managing change
    • Managing projects effectively
    • Exploring the power of non-verbal communication
    • Developing listening skills
    • Learning how to be assertive without giving offence
    • Winning cooperation through persuasion techniques
    • Motivating yourself and others
    • Developing professional presentation skills
    • Building self-esteem