Telephone and Reception Skills

Our perception of a company is often determined by our initial contact with the receptionist. For this reason it is essential that the importance of the role of the receptionist be recognised and that he/she be fully equipped to deal effectively with callers.

Please note that with further discussion this course will be customized to meet your exact needs.

 Course outline 

  • Sending e-mails
  • Receiving visitors in a professional manner
  • Creating a positive first impression
  • Delivering a speedy, accurate and sympathetic response to queries
  • Focusing on customer care
  • Giving reasons for transferring calls and full details on who you are transferring the call to
  • Using polite and appropriate language
  • Developing a pleasing, clear, interesting voice
  • Dealing with angry callers and difficult customers
  • Controlling the reception area

YOUR IMPORTANCE AS THE FRONT PERSON IN YOUR ORGANISATION
You are the voice and image of your company