Supervisory Skills

Supervisors are usually first-line managers whose major function is working with non-management employees to meet the objectives of the organization and needs of the employees. The performance of the organization ultimately depends on the quality of knowledge and skills of its managers and supervisors. For this reason it is essential that supervisors should receive adequate training in supervisory skills.

 Course Content: 

  • Functions and importance of supervision
  • Effective leadership skills
  • Communication skills
    • developing listening skills
    • understanding non-verbal communication
    • applying assertive communication skills
  • Performance management
    • giving constructive feedback
    • motivating staff
    • giving performance coaching
  • Resolving and preventing conflict
  • Managing time
  • Supervising ex-peers
  • Empathy and awareness of protecting the self-esteem of others

Outcomes: 

Practical role-plays will ensure that supervisors are able to:

  • Understand the theories behind effective leadership
  • Communicate clearly and assertively
  • Avoid conflict wherever possible, or resolve it before it has a chance to escalate
  • Motivate and influence staff members to perform optimally
  • Manage performance so that shortcomings are identified and clearly communicated, and – if necessary – performance coaching is given