Your Professional Image

Your Professional Image

Most companies in South Africa Have moved away from a prescriptive dress code. Some even give “casual” as their norm. But “business casual” and casual are very different. And the power of image is immeasurable. This course teaches delegates to adopt a dress code that projects professionalism and their company’s corporate identity.  Course Outline  You as an ambassador for your company The power of image: how to project professionalism and your company’s image YOU (PTY) Ltd What constitutes “appropriate” dress? Style, colour, fit and fabric:...

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Train the Trainer

Train the Trainer

This is a practical, interactive course designed to teach delegates to deliver professional, clear, comprehensible and well-structured training presentations.  Learning Outcomes On successful completion of the modules the delegate should be able to do the following: Understand the principles of adult learning Set the appropriate climate Increase participation Handle nervousness Use voice and body language to get your message across Use visual aids effectively Structure a training intervention for maximum impact and clarity Make effective use of ice-breakers and practical exercises to...

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Time Management

Time Management

Time is our most valuable commodity, and one that is frequently misused. In this course we look at some of the common time-related problems that many of us face: “I am always in a rush”  “I move from one crisis to another” “I am exhausted!” Course Outline Goal setting by aligning goals with company goals How to align company goals, client goals and personal goals Techniques to effectively deal with crises and interruptions Remaining focused on the accomplishment of a common goal Effective delegation Dealing with procrastination Keeping control of meetings Keeping control of paperwork Saying...

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Telephone and Reception Skills

Telephone and Reception Skills

Our perception of a company is often determined by our initial contact with the receptionist. For this reason it is essential that the importance of the role of the receptionist be recognised and that he/she be fully equipped to deal effectively with callers. Please note that with further discussion this course will be customized to meet your exact needs.  Course outline  Sending e-mails Receiving visitors in a professional manner Creating a positive first impression Delivering a speedy, accurate and sympathetic response to queries Focusing on customer care Giving reasons for transferring...

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Teamwork and Motivation

Teamwork and Motivation

The success of any team depends on how the individuals who make up the team communicate. This course could either be classroom based or be part of an out-of-office teambuilding experience. Course Outline Understanding the benefits of teamwork Valuing diversity and respecting different cultures and values Creating the right environment for teamwork to flourish Identifying characteristics of successful teams Motivating others Offering opportunities to bond Clarifying roles and expectations Clarifying and negotiating performance standards Understanding the importance of interpersonal skills,...

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Supervisory Skills

Supervisory Skills

Supervisors are usually first-line managers whose major function is working with non-management employees to meet the objectives of the organization and needs of the employees. The performance of the organization ultimately depends on the quality of knowledge and skills of its managers and supervisors. For this reason it is essential that supervisors should receive adequate training in supervisory skills.  Course Content:  Functions and importance of supervision Effective leadership skills Communication skills developing listening skills understanding non-verbal communication applying...

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